These Terms & Conditions (“T&C”) govern the services (the “Services”) provided by Apara IT Services Sdn Bhd (Registration No. 202601009158 (1671256-P)), 7-2, Plaza Danau 2, Jalan 2/109f, Taman, Danau Desa, Kuala Lumpur, W.P. Kuala Lumpur 58100, Malaysia, and its affiliates and subsidiaries (“Apara”, “we”). They apply to every Customer, Partner and referral partner (each a “User”), to the extent relevant to its role, whether or not that User has signed a separate agreement (“Agreement”). Using the Services is acceptance. An Agreement prevails over these T&C on its commercial terms only.
We act as a technology facilitator. We are not a Payment Aggregator, Payment Gateway, money transmitter, or bank , and we do not receive, hold or transfer funds in any such capacity. Regulated payment, conversion, wallet, liquidity and banking services are provided by Partners under their own licences and terms. Users must not describe us otherwise.
As a technology facilitator, we offer Payin and Refund services including conversion between supported currencies and assets. It may be provided with (a) instant settlement of Payins and Refunds per transaction, (b) batch settlement of Payins and Refunds, or (c) wallet-based Payins and Refunds using custodial wallets, as agreed in the Agreement. We offer no other product.
4.1 Every User and End User is onboarded and screened under our KYC/KYB screening standards and internal policies. Our assessment, which may be AI-based, results in approval or rejection. Approved Users are assigned a risk classification (high, medium or low), and the risk matrix for that classification governs their limits and conditions.
4.2 We may require enhanced screening, including proof of source of funds, at onboarding or at any time.
4.3 We may reject, restrict or offboard any User, End User or transaction based on our own evaluation, without giving reasons and without liability to any Customer, Partner or referral partner.
The following apply to every User and End User and cannot be varied by any BSA:
6.1 Every transaction is monitored without exception, using rule-based controls designed for each product together with an AI-led monitoring system.
6.2 Monitoring considers the transaction together with the User’s or End User’s profile and history. Indicators may include unusual or sudden changes in value, volume or frequency; activity inconsistent with the profile; unjustified or repetitive activity; transactions that appear structured to avoid thresholds; prior alerts; and other risk indicators our systems identify.
6.3 Each transaction is approved or rejected automatically based on its risk score. We are not obliged to review decisions manually or to give reasons, and we are not liable for any rejected, delayed or blocked transaction.
7.1 Fees are as set in the Agreement or on our dashboard or our published pricing, plus taxes, on amounts actually settled or received, net of refunds, chargebacks and reversals. Fees payable to Partners and referral partners are governed by their own agreements.
7.2 Settlement of Payins and Refunds is executed through Partners per transaction (instant) or in settlement batches (batch), subject to their cut-offs and checks. Conversion is at the rate applicable at execution, net of network and conversion costs; we are not liable for rate movements. We do not guarantee any settlement timeline.
7.3 Rolling Reserve and Security Deposit are set as Agreement requirements and defined by our Treasury/Finance with formal approval. The Rolling Reserve is auto-deducted from every settlement, whether instant or batch. At the end of each reserve period, any difference in the reserve’s value between the day it was reserved and that day is added to or removed from the User’s wallet and included in the next settlement. The Security Deposit is sent at onboarding. We may change either on notice if the User’s risk profile changes.
7.4 Chargebacks and losses are withdrawn instantly from the User’s wallet and moved to Apara’s treasury. We may set off any amount owed against any amount payable, and claw back fees on reversed or fraudulent transactions.
7.5 Custodial wallets are held for Customers by a licensed Partner and may be used only for Payins, Refunds, settlement, reserves and recovery of amounts owed. Balances bear no interest, may fluctuate in value, and may be frozen or restricted under clauses 4 to 6. Users do not receive private keys or direct control of wallet infrastructure.
8.1 Each User is solely responsible for holding every licence required wherever it operates, geo-blocking prohibited jurisdictions and applying age, identity and responsible-use controls. We do not verify legality and give no legal, regulatory or investment advice.
8.2 Additional conditions apply: betting, casino, gaming and prediction businesses must hold all gambling or financial-services licences required (prediction products may be classed as gambling or financial instruments); forex and trading businesses must hold all financial-services licences, give mandatory risk warnings and offer no binary options or other prohibited products or services require our prior written approval, verified 18+ users and depicted persons with consent records, and absolutely no illegal, non-consensual or minor-related content.
8.3 We do not operate or endorse any game, bet, market, trading product or content. A change in law, regulation or partner policy may require us to restrict or end the Services immediately, without liability.
The Services depend on Third Parties outside our control. We are not liable for any act, omission, delay, failure, error, freeze, refusal, suspension, insolvency or loss of any Third Party, including any settlement failure. The Services are provided “as is”, without warranties to the extent permitted by law.
Users indemnify Apara, its affiliates and personnel against all claims, losses, fines and costs arising from their breach of these T&C or any Agreement, their business, End Users or licensing status, misuse of the Services, unauthorised representations, or breach of data protection law. Apa ra IT Services Sdn Bhd | Terms & Conditions
11.1 We are liable only for loss directly caused by our gross negligence or fraud, and never for indirect or consequential loss, or loss of profit, revenue or data.
11.2 Our total liability is capped at the fees we received from the User in the six (6) months before the claim, or, for a Partner, the fees we paid to it, and for a referral partner, the fees it received from us, in that period.
12.1 Each Agreement runs for its stated term and does not auto-renew; renewal requires a fresh written agreement.
12.2 We may suspend or terminate the Services immediately, without liability, for breach, suspected fraud, money laundering or sanctions risk, excessive chargebacks, licence issues, regulatory change, or a Third-Party or regulator request. Either party may otherwise terminate on 30 days’ notice. On termination, amounts due become payable and reserves and deposits are released per the Agreement, net of amounts owed.
13.1 Each party keeps the other’s information confidential and processes personal data under applicable law; we may share data with Third Parties and authorities for onboarding, compliance and fraud prevention. Our intellectual property remains ours.
13.2 We may amend these T&C without notice. Users may not assign without our consent.
13.3 These T&C are governed by the laws of Singapore. Disputes go first to good-faith negotiation for 30 days, then to arbitration seated in Singapore International Arbitration Centre (SIAC).
13.4 Customer queries: contact@aparatech.io. Partners and referral partners must forward customer queries here. Notices: via email at contact@aparatech.io.
